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Account Manager in Loganix

Job Published on: October 27th, 2020

Available to applicants based in: Anywhere

Tasks & Responsibilities May Include

  • Managing the client journey throughout the engagement from start to finish (Initial Meeting >> Proposal >> Contract >> Onboarding >> Invoicing >> Deliver on SOW >> Off-boarding).
  • Managing client expectations against the signed statement of work.
  • You will speak with clients regularly via phone and email regarding strategy, approvals, analytics, reporting, etc. While travel is not required, proficiency and experience hosting video and telephone calls are a must.
  • Oversight of multiple client accounts at one time, including:
    • Coordinating with clients, managers, and teams.
    • Ensuring accurate delivery of all agreed deliverables across various service types.
    • Managing client communications while keeping client CRM profile up to date.
    • Ensuring projects are completed on time and to the client’s satisfaction.
  • Growing existing accounts by cross-selling and upselling.
  • Managing churn rate (<15%), Net Promoter Score (>25), and High-Risk clients (<7%).
  • Creating trust and rapport with clients, including but not limited to:
    • Learning more about your contact, their role, and the business as a whole.
    • Treating the client and their staff.
    • Always on-time delivery and speedy communication.
  • Assisting in quality assurance, ensuring work is exactly as agreed, and overdelivering where possible.

You Have a Successful Track Record

  • 2+ years experience within Digital Marketing, preferably in an agency setting, and have a basic understanding of website design & development, PPC, and SEO.
  • 1+ years experience in an Account Manager position, managing multiple client relationships and coordinating multiple projects
  • Tracking account performance, specifically to analyze the successful completion of short- and long-term goals.
  • Must be extremely organized, detail-oriented, disciplined & resourceful
  • Experience performing cross-functionally with others. This includes collaboration and coordination with Project Managers, Copywriters, SEO Specialists, PPC Specialists, Content Strategists, Social Media Strategists, Designers, Developers, and other team members as needed.
  • Ability to serve as an exceptional problem-solver on behalf of the team and clients, looking for innovative ideas and solutions to help solve marketing challenges.
  • Experience providing status reports for marketing campaigns.
  • An eagerness to provide measurable value and ROI for our clients.
  • An ability to build and grow healthy and mutually beneficial client and team relationships.
  • Excellent written and verbal skills and a great listener and communicator.
  • Professionalism and strong presentation skills (in-person and not).
  • Proficient in the Google suite of services.

Preferred, but not required:

  • Versatile Digital Marketing knowledge is preferred, including Content Marketing, SEO, SMM, PPC, Email Marketing, Web Development, etc.
  • Basic Knowledge of Google Analytics, Google Search Console, and Adwords is preferred.
  • Experience using CRM software.

Our team’s growth and happiness is our priority:

  • Always industry competitive compensation based on location, title, and experience.
  • We want to help you pay for conferences, classes, coaching, and certifications.
  • Flexible work hours, so you can work when you’re most productive.
  • Earned PTO to explore the world or enjoy some R&R.
  • We’re invested in your financial future, with profit sharing.

Interested? Apply now!

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