Applicant Support Coordinator in Microverse

Job Published on: September 10th, 2019

Available to applicants based in: Anywhere

Microverse is the global school for remote software developers that doesn’t charge students anything until they get hired.

At Microverse, there are no classes or physical classrooms. Instead, students learn through a very unique approach — by remote pair programming and collaborating with other students in real-time, just as they would with colleagues in a real company.

This peer-to-peer approach, allows us to replace teachers with students learning from and with each other. This model is more scalable and has lower costs, and allows us to invest in untapped talent that no one else has access to. We have full-time students in 75+ countries, thousands of applicants per month from ~200 countries, and graduates from Nigeria to Mexico that have increased their salaries by 2-8x after completing the program.

Job Description

Microverse is looking for an Applicant Support Coordinator to work closely with Microverse’s Marketing and Admissions teams to make sure those who apply to join our program have a great experience.

If you believe in Microverse’s mission to connect the world’s top talent with opportunities and have a passion for helping close the opportunity gap, you enjoy helping others, and you like finding creative ways to solve problems, then this job is perfect for you.

The position is a full-time remote position.

Duties & Responsibilities

  • Deliver personalized support to our applicants and play an important role in scaling that support through process design and automation
  • Answer questions and support applicants from their initial application to their enrollment through email/Intercom, WhatsApp, phone calls, and Slack channels
  • Lead outbound applicant engagement through email, Whatsapp and phone calls
  • Write and maintain help center articles, email and response templates, and our internal knowledge base
  • Moderate comments and answer inquiries about Microverse on our social media platforms
  • Proactively design and implement experiments aimed at increasing conversion rates at the different steps of the application process

Education, Skills, and Experience

  • 1+ years in a community management, customer success or customer support role
  • Excellent written and verbal communication skills in English
  • Proactive at identifying problems and experimenting with solutions
  • A good team player with great time management skills and very strong attention to detail
You ideally...
  • Have prior remote work experience
  • Have prior experience in phone and email support
  • Have been described as resourceful and proactive
  • Have high empathy for working with individuals from different countries and cultures
  • Are eager to learn
  • Are based in the Americas (for max. timezone overlap with target markets)
  • Have great verbal and written communication skills in Spanish
  • Consider yourself to be a global citizen and passionate about making opportunities more equally distributed around the world
  • Have worked with tools such as Slack, Airtable, and Intercom

What we offer

  • The opportunity to join a rapidly growing company and shape our school’s direction and organization
  • The opportunity to join the whole team at company retreats somewhere around the world once every nine months or so
  • Work alongside a fully distributed team that lives all around the world and is from 7 different countries that believe in our core values
    • We are global citizens
    • We are passionate about our mission
    • We invest in people
    • We are eager learners
    • We are transparent
    • We take ownership of our work
    • We live a harmonious life
Microverse is an equal opportunity employer and acts in this capacity without regard to race, color, religion, sex, national origin, age, or disability.

Apply now

Please apply through our AngelList posting by sending us a short paragraph telling us why you think you are a great fit for this position. Include the word "papaya" at the beginning so we know you read the entire job description :)

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