Remote First Company
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Remote Based Customer Success Manager Job Opening at Uscreen

Application Deadline Salary Range Job Type
December 31st, 2021 From 3,000 US$ - 5,000 US$ per month Full Time
Location Availability Skills Years of Experience
Anywhere CRM, SaaS, outplay, intercom, pipedrive 2+

 What are we doing at Uscreen? 

Uscreen is a hyper-growth (and profitable) bootstrapped product-led SaaS business revolutionizing the way that video-based entrepreneurs & creators monetize their content.  We have grown from 30 to 120 employees over the last year — with the best yet to come!

Uscreen provides an all-in-one platform for entrepreneurs to sell subscriptions, VOD, and live-streamed events on the web, through mobile apps, and via OTT (over-the-top) devices.

11,000+ video creators build, market, and sell their content with Uscreen — and they generate tens-of-millions of dollars in revenue doing it!  See some of our awesome customers here.

🚀 What you’ll do

  • Work with our existing customers (creators, founders, & CEOs) to help them launch and grow their online video subscription businesses
  • Negotiate and close renewals
  • Expand current customer accounts through upsell opportunities of products and services
  • Partner with our Enterprise customers as the first point of contact and trusted advisor to educate them about the Uscreen platform
  • Help Enterprise customers use the platform to its fullest extent
  • Provide customers with marketing best practices and end-user analytics
  • Connect customers with ecosystem partners (i.e. software, agencies, production)
  • Mitigate churn by proactively addressing leading indicators
  • Maintain and update an accurate log of activity in our CRM system
  • Partner cross-functionally with Product, Marketing and Sales to deliver a best-in-class customer experience

🔥 Do you have what it takes?

  • 2+ years of Customer Success or Account Management, preferably in SaaS
  • Excellent communication, presentation, written, negotiation and listening skills
  • Demonstrated interest in the SaaS, online video, and influencer industries
  • Growth mindset and a positive attitude
  • Ability to organize and prioritize time and tasks
  • Strong interpersonal skills to successfully communicate and negotiate with internal and external customers
  • Graduate of a four-year university or equivalent professional experience

🎁 You get bonus points if…

  • Experience working with Pipedrive, Planhat or similar CRM software
  • Experience working with Google Sheets
  • Experience working with outreach tools such as Outplay and/or Intercom
  • Experience with video or website hosting
  • Overall a kind and fun person 🙂

✔️Are you interested in applying?

  • Click the “Apply for this position” button
  • Fill out the short form
  • We will review the applications and email candidates who qualify to set up a first-round interview

Interested? Apply now!

You have until December 31st, 2021 to apply.

Hurry up! The job have had 87 applications clicks so far


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