Hiring Company
Remote First Company
Has mostly a remote team

Remote Based Customer Success Manager – US & Mexico Job Opening at Cloudtalk

Application Deadline Salary Range Job Type
February 28th, 2022 From 1,000 US$ - 3,000 US$ per month Full Time
Location Availability Skills Years of Experience
United States of America (USA), Mexico communication, Sales, Client management, Organisational skills, Fluent/Native in Spanish and English 0+
  • Full Time / Contract
  • Offices in Malaga, Prague, Bratislava
  • 100% Remote from Mexico/US possible

Salary is negotiable based on your location

We are a team of 20+ sales professionals of 15+ nationalities working remotely or from one of our offices. We are building a world-class product and an international & diverse team of CloudTalkers focusing on 5 core values: customer focus, innovation, growth, human touch and teamwork! You can read our story here: https://www.cloudtalk.io/our-story

Have we sparked your interest?

What you’ll work on:

  • Build and nurture strong customer relationships with top US customers
  • Manage the onboarding process for a portfolio of new customers simultaneously
  • Ensure that our customers get the most out of their investment in CloudTalk
  • Understand the customer’s needs from the very beginning and attune our service to them
  • Educate clients about product updates
  • Troubleshoot issues reported by customers during the implementation process and provide solutions
  • Help customers implement their cloud-based call center to achieve strategic business goals and objectives
  • Find opportunities for customers to increase their usage of CloudTalk
  • Provide feedback to the product team concerning customers’ requests for product enhancements

What we are looking for:

  • Flexibility to cover the US working hours
  • Passion for consistently providing an excellent customer experience
  • A true consulting approach and ability to communicate technical concepts to people of all backgrounds
  • Comfortable managing several tasks and issues in a fast-paced environment
  • Previous experience in a similar environment would be appreciated
  • Knowledge of Telco world is a plus
  • Positive approach and can-do attitude with a pinch of great humor 🙂
  • Fluent/Native in Spanish and English

Benefits and Perks

Why you’ll love it here:

  • You’ll be part of a great team building a world-class product
  • A family atmosphere and a small team where everyone can stand out
  • An opportunity to grow and achieve great things
  • Both remote and office (Bratislava/Prague/Malaga) work are possible
  • Flexible working hours
  • Your own MacBook
  • Quarterly bonus depending on the performance of the company
  • Referral bonus up to 3000 eur
  • Employee Stock Ownership Plan
  • Team buildings and workshops
  • Communications coach
  • Birthday book of your choice
  • Company merchandise
  • We try to give back to the community by sharing our expertise whenever we can – Take a look at our blog for more info
  • External Referral Program – Recommend a developer to klaudia.nemcicka@cloudtalk.io and get a new Macbook (2000 eur value) after 3 months probation period

We’re thrilled to announce that we have raised $7.3M in Series A funding! This Series A round is led by henQ VC (Mews, Sendcloud) and joined by Point Nine Capital (Zendesk, Revolut) adding to our $1.6M Seed investment from Presto Ventures in 2019.

About CloudTalk:

CloudTalk ☁️ is a modern and user-friendly cloud telephony solution that disrupts the $50 billion stagnant telephony market. Through our easy integrability and advanced features, CloudTalk saves 2-3 minutes on every 📞 phone call! Our solution is loved by customer support and sales teams all over the world. We can, of course, back this bold claim with data – CapterraPipedrive MarketplaceG2. 

We believe in connecting the world not only through technology but also through people. CloudTalk’s 130+ employees of 22 nationalities 🌎 work remotely from Europe, Asia, and South America. With our clients spanning industries like SaaS, e-commerce, tech, and finance, we work with companies such as Fujitsu, Mercedes, Oyo, or the Ministry of Health of the Slovak Republic.

Interested? Apply now!

You have until February 28th, 2022 to apply.

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