Hiring Company
Remote First Company
Has mostly a remote team

Remote Based Customer Support Shifht Lead – afternoon shift Job Opening at Cloudtalk

Application Deadline Salary Range Job Type
February 7th, 2022 Less than 1,000 US$ per month Full Time
Location Availability Skills Years of Experience
Colombia, Mexico, Paraguay, Peru, Venezuela English, customer support, team lead 1+
  • Contract
  • Offices in Malaga, Bratislava and Prague
  • 100 % Remote anywhere from Europe

Whenever our clients have questions relating to our CloudTalk app, the Customer Support L1 team is the first point of contact between the client and our company. Our team wears this as a badge of honour. Representing the company proudly and maintaining a lasting relationship with clients, that’s not for everyone! You will succeed in this role if you have a client-first mindset and enjoy working in a truly fast paced, international environment.

What you will do:

  • Manage a small team of Customer Support Representatives, assign duties and supervise the team.
  • Monitoring and reporting team performance and ensuring duties are performed efficiently.
  • Providing constructive and regular feedback to team members and help them to improve their skills and performance.
  • Contribute to both internal and public knowledge bases to enrich the amount of resources for employees and clients.
  • Collaborate with Sales and Product teams on tasks pertaining to prospects and current clients.
  • Manage weekly schedules and vacation requests.
  • Onboard and coach new hires.
  • Conduct a daily handover of shift with fellow Shift Leads.
  • Communicate with customers from various backgrounds.

Working hours are between 15:30-00:00 CET every work day.

You will succeed in this role if you:

  • have 1+ years of experience as a shift/team lead in a customer facing environment,
  • speak English at a C1 level,
  • are able to react quickly under pressure,
  • have an interest in learning new technologies,
  • are both empathetic and pragmatic,
  • are experienced with communicating with people from different backgrounds, nationalities, and cultures

 

Benefits and Perks

Why You’ll Love It Here:

  • You’ll be part of a great team building a world-class product
  • A family atmosphere and a small team where everyone can stand out
  • An opportunity to grow and achieve great things
  • Both remote and office (Bratislava/Prague/Malaga) work are possible
  • Flexible working hours
  • Your own MacBook
  • Quarterly bonus depending on the performance of the company
  • Referral bonus up to 3000 eur
  • Team buildings and workshops
  • Communications coach
  • Birthday book of your choice
  • Language courses
  • Company merchandise
  • We try to give back to the community by sharing our expertise whenever we can – Take a look at our blog for more info
  • External Referral Program – Recommend a developer to klaudia.nemcicka@cloudtalk.io and get a new Macbook (2000 eur value) after 3 months probation period

Interested? Apply now!

You have until February 7th, 2022 to apply.

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