Remote First Company
Has mostly a remote team

Remote Based Director Merchant Success and Support – Europe Job Opening at Sezzle

Application Deadline Salary Range Job Type
January 1st, 2022 From 5,000 US$ - 7,000 US$ per month Full Time
Location Availability Skills Years of Experience
Europe IT affinity, very good knowledge of CRMs, knowledge of Salesforce and Zendesk 5+

About the Role: 

This is an exciting opportunity to drive a fast growing global organization’s expansion and build a solid operational foundation for multiple markets in Europe. You will be building and leading a team with a diverse cultural background in a regulated market to successfully build a brand renowned for customer satisfaction excellence. To help in succeed you will be able to utilize Sezzles existing systems and best practices.

Ultimately, we’ll trust you to help us remain compliant, efficient and profitable during the course of business.

Key Role Responsibilities: 

  • Ensure all operations are carried on in an appropriate, cost-effective way
  • Improve operational management systems, processes and best practices
  • Formulate strategic and operational objectives in our quarterly planning process
  • Recruit, train and supervise your team and enable them to drive value
  • Manage your teams budgets and forecasts
  • Perform quality controls and monitor operational KPIs
  • Find ways to increase quality of customer service
  • Understanding of necessary legal and regulatory documents

Minimum Requirements:

  • At least 5 years of experience in managing and growing teams
  • Successfully build and improved operational processes in the past, ideally in a multinational set up
  • You have hold budget responsibility in the past and are familiar with forecasting of financial needs to reach your goals
  • Experience working in financial services and experience with KYC processes is a plus

Preferred Knowledge and Skills:

  • Self-responsible and diligent way of working
  • proven track record of successfully leading a team with strong results
  • Excellent analytical and organizational skills
  • Entrepreneurial way of thinking and hands-on mentality
  • IT affinity, very good knowledge of CRMs, knowledge of Salesforce and Zendesk are a plus
  • Fluent in English, further European languages are a plus

About you: 

  • A+ character. We are team-first here at Sezzle.
  • A hard-working mentality. It’s early and there is still a lot to build.
  • An excellent communicator.
  • A fun attitude. Life’s too short. We can have fun while we work hard on cool things.
  • Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others.

Benefits and Perks

Perks & Benefits: 

  • Competitive salary and benefits
  • Generous equity package
  • Collaborative workspace headquartered in Berlin, Germany
  • Remote working options are available
  • Flexible working hours and remote working
  • The opportunity to join the founding team for Europe of a fast-growing startup alongside a team of motivated and driven individuals

What Makes Working at Sezzle Awesome?

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators; we are skilled musicians, yogis, cyclists, chefs, golfers, dog-lovers, and rock-climbers. We believe in surrounding ourselves with not only the best and the brightest individuals, but those that are unique and purpose-driven in all that they do. Sezzle recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting our mission.

Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.

Sezzle does not discriminate against employment candidates on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (the “Protected Characteristics”)

Interested? Apply now!

You have until January 1st, 2022 to apply.

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