German Customer Support (Work from Portugal, Hungary or Bulgaria) in SpotOn Connections
Job Published on: November 30th, 2020
Job closing date: December 4th, 2020
Available to applicants based in: Anywhere
- Establish an efficient, courteous and personalized contact with customers by phone, in German.
- Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role.
- Being multitasking and adapting to a very dynamic environment.
- Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance.
- Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals.
- Establish and maintain effective collaboration with client’s partners.
- Be able to maintain a constructive state of mind even in difficult situations.
- Fluency in written and spoken German and English.
- Customer orientation - Know how to identify the client's needs in a precise and direct way so as to respond passionately to customer requests. The fact that Customer satisfaction is paramount.
- Empathy - Know how to put yourself in the client's shoes and reassure them about their expectations.
- Expertise - Genuine interest and passion for IT, the Internet tool, telecom and the field of tourism.
- Teamwork - Passion for teamwork.
- Planning & Organization - Ability to be multitasking to achieve goals personal and team ones
- Communication - Excellent verbal and written communication.
- Resistance and Autonomy - Demonstrate adaptability to the working environment and autonomy.
- Problem solving - Demonstrate an excellent ability to solve problems with an emphasis on customer satisfaction.
- Being results-oriented - Demonstrate ability to meet deadlines and meet and exceed objectives.
- Availability - Flexibility - Work in rotary schedule.
Interested? Apply now!
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