Graduate Account Management Associates in Shield GEO

Salary Range: Between 1,000 and 3,000 US$ per month

Shield GEO provides outsourced employment and payroll in over 90 countries. You will be supporting our team of global mobility consultants in the ongoing management of our GEO employees based all over the world. Your role is to help them in delivering great customer service.

This is an administration heavy role. You will have plenty of support from our operational teams, systems and technology platform.

You will have the opportunity to work remotely and with flexible hours. We are happy to support you if you’d like to travel while working with us, but expect you to have completed your training before commencing your travel plans. You’ll also have the opportunity to advance your career in a young, growing company.

Your background

  • A degree in HR, International Business, Finance or Law is preferred
  • You will need to be a recent university graduate to be considered for this role

Working with Shield

If the thought of being part of a young company with opportunities to create and ideate excite you, you’re at the right place.

We’re a remote-friendly company with employees all around the world. We don’t want to be limited by location and are open to hiring anyone from anywhere – as long as it’s a great fit for us both.

Before we get to know you, you might like to get an idea of who we are so you can decide if you want to be a part of what we’re about.

We can’t quite show you what it’s like to work with us but you can hear from our employees themselves. Here’re some articles written by our Co-Founder, Customer Success Manager and Digital Marketing Manager. Do you fit our culture?

We think these are the most important characteristics for all Shield GEO employees. Is this you?
  • You love to get things done and you especially like solving problems.
  • You have empathy with your customers and partners
  • You are well organized with an eye for detail. Please keep your cover letter under 250 words and highlight one achievement you're most proud of.
  • You’re self-motivated. You’ll be reporting to someone in another time-zone and be comfortable being judged on your results.
  • You are clear, detailed and thoughtful in expressing yourself whether you’re on the phone, sending an email or making notes on a case. We are a mostly remote company interacting with a broad range of people located all over the world. Clear and detailed communication is essential in this environment. When dealing with external parties, you will need to ask questions and provide answers in ways that anyone can understand. Your written notes in our internal systems must make your work and decisions easy for others to follow.
  • You use analytical skills to understand the root cause of a problem.
  • You are decisive but also open to feedback if something isn’t working.
  • You are persistent. If you run into a roadblock you will try another approach.
  • You keep an eye on the big picture so you can identify longer term improvements to processes and systems. You try to get a little better every day and understand the long term benefits gained by creating reliable processes and systems.
  • You love helping people and pride yourself on your interaction with customers / business units.
Essential Characteristics of this role
  • You are very well organised and resourceful, including attention to detail and multi-tasking skills while coordinating with an international team
  • You are extremely self-disciplined and able to prioritise your work efficiently
  • Takes initiative, outcome focused
Responsibilities

You will be working very closely with an account manager as part of the global mobility team, this requires you to be in EU/East Coast USA time zones. Most of us work remotely and communicate via video communication tools. You should therefore also have excellent internet communication.
CASES
  • Create cases
  • Update our CRM platforms with latest status on cases
  • Monitor progress of cases raised by account managers (AMs) and alert/request action from Subject Matter Experts if a case has been left unattended for too long
INVOICING
  • Send input requests from AM account
  • Update our communication platforms with client responses and add inputs to the checklist as per AM's instructions
  • Compile AM emails for clients who do respond to inputs by deadline to inform them we are proceeding with no additional inputs
  • Send invoices from AM account
  • Create out of cycle (OOC) invoices as per AM instructions
  • Compile emails for AM to request for unpaid invoices
  • Update invoice status page
  • Ensure checklists are updated
Invoice Creation – Verification
  • Support Account Manager in inputting monthly invoicing figures in Salesforce for the required clients
  • Check the relevant invoicing card checklist item has been updated
  • Ensure the expense reports are saved with the right naming convention and in the relevant folder created on Salesforce
Sending Invoices
  • Support the Account Manager in sending out all payroll and OOC invoices
  • Ensure Salesforce invoice card is updated with the actions completed
  • Prepare follow up email templates for the AMs to send to clients
PAYSLIPS
  • Send payslips to employees who've requested a PDF copy
  • Update checklists with progress of process diligently
  • Inform the client and the employees on a monthly basis when payslips have been uploaded into Salesforce Dropbox
RENEWALS FOR EMPLOYMENT CONTRACTS (EC) AND WORK PERMITS (WP)
  • Create EC/WP expiry emails to client on behalf of your AM, and update our CRM platform accordingly
  • Create case for tracking purposes
  • Request local partners to proceed with renewal
  • Save renewal docs once finalised
  • Update Salesforce platform with new dates for EC and WP
Our Recruitment Process

1: Online Application

This is the first step of the application process. Complete the online application form here.

2: Questionnaire

Our questionnaires are designed to find out more about you and your working style. There’s no right answer, we just want to get to know you a little better.

3: Video Interview

At this stage, we will ask you to answer 3 short questions via video. It’s a recorded interview and a great opportunity for us to understand your thought process.

4: Interview with Co-founder and/or Hiring Manager

We will schedule an interview with you. The interview is also an opportunity for you to ask us any questions you may have.

5: 1 Week Assessment (PAID!)

Shortlisted candidates will be invited to participate in a paid 1-week assessment. You will be assigned a supervisor. You will be working full-time during this period and be given actual, real-life problems to solve.

Working remotely without in-person support can be a brand-new experience for many people and the assessment stage of the recruitment process can help you and us determine if this arrangement is a good fit for both parties.

6: Offer

Congratulations! We look forward to you joining us at Shield :)

Interested in working with us? Apply here now. 


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