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Partner: Strategic Account Director in Invisible Technologies

Salary Range: From 3,000 US$ - 5,000 US$ per month

Job Published on: April 9th, 2021
Job closing date: May 1st, 2021

Available to applicants based in: Anywhere

Years of Experience: 2+

We are currently looking to fill this position by May 1st 2021. We'd like to ask you a few questions to jump-start the process and get to know you a bit. Note** In order to be considered, you must submit your completed answers to the questionnaire. We will start interviewing immediately, so please be sure to complete the questionnaire, as it will lag the process if it is not complete. Good luck with the hiring process and we'll be in touch soon!

About Invisible

What is Invisible?

Who are we?

We’re Invisible’s Customer Success Team. We strive to create world-class outcomes for our clients by being strategic through partners and client counselors.
We Believe That
  • Invisible is a world-changing company and the Client Management and Customer Success Team is responsible for partnering with clients to drive growth and achieve their outcomes, ultimately driving Invisible on a path to success
  • Exponential gains from systems > Short term linear work > Systems for system's sake
  • Consistent feedback is key - we are addicted to learning and getting better
  • What one of us knows, all of us should know
  • Every new mistake is a learning opportunity
  • Because of these beliefs, we’ve built a team in which...
  • Distributed approaches and centralized intelligence merge. Each teammate is constantly innovating and trying something new. Every mistake is prevented by all. Every success is learned by all.
  • Each of us contains the sum of the knowledge, intelligence, and creativity of our entire team.
  •  We evolve and mutate constantly, identifying successful and problematic tactics and incorporating ideas from any source.

Who we want

  • Trainers who love to teach and create training material. Fast.
  • Polymaths and independent thinkers
  • Someone who is unlike anyone else on the team

The Mission: What you’ll do

The goal of a Strategic Account Manager at Invisible is to ensure that clients under his or her charge receive world-class strategic and account management support and an excellent customer experience. What this entails is  being a client counselor and thought partner to your book of clients, communicating and providing on-going strategic advice and support, ensuring best-in-class customer service, collaborating with teams across the company to ensure that client needs are met, collecting and analyzing client data to identify growth patterns and trends, and more.

To achieve this, you’ll lead a client book of up to ~$250k/month (~$3M annualized) across up to ~40 clients. You will manage the high-level client relationships, while working closely with the Operations team to ensure that day-to-day client needs are met. You will also work with the Automation team to define automation strategy for your clients, Product team to ensure that the product is continually evolving to incorporate client feedback, Finance team to ensure that hygiene factors such as invoices are accurate and complete, Legal team to develop contracting approach, and Analytics team to analyze and incorporate client data to drive your strategy. You will work as an individual contributor on the client management + customer success team.

Who we are looking for

Strategic account managers should be flexible, analytical, and strategic thought partners and have excellent communication skills. Particular qualities and qualifications as follows:
  • Verbal and written communication skills: Excellent verbal and written communication skills to communicate ideas, service ideas, and strategic to their clients and interface with internal stakeholders
  • Inter-personal skills and client experience: Strong interpersonal skills, ability to work with clients, and prior client-facing experience in a previous role
  • Analytical skills: Strong analytical skills to analyze client data, identify historical usage and gross margin patterns, and be able to take strategic actions accordingly
  • Organization, time management, and attention to detail:  This will be a fast-paced role with many moving parts across multiple clients, so exceptional organization and time management skills are critical. You must be organized and able to handle multiple open points, while having high attention to detail
  • Conceptual problem-solving: Conceptual problem-solving abilities to identify, understand, and pursue strategic direction – both for clients and translating this into internal needs and strategy
  • Background: The ideal candidate has 2-5 years of prior experience and will have a minimum of a Bachelor’s degree from a top accredited university.

Growth path and opportunity

This role can lead in many directions, dependent on business growth, business needs, and your trajectory. In the most immediate term, this role would be a more generalist role, but this path could eventually lead to becoming a verticalized general manager to lead a specific industry vertical.
Working Times
  • US (EDT or PDT) Hours
  • Fully remote work
Base + commission (~$96k)
  • As Account Manager, you are the “CEO of Accounts”
  • You will report to the Head of Customer Success.
  • You will self-report so that you can spend more of your time innovating, leading, and deciding.
  • You will manage a client book of up to ~$250k/month (~$3M annualized)

Our Culture

“The culture is imbued with romantic capitalist values." These are just a few:
  • heroism (be insanely ambitious, you should want your boss’ job, you have a moral obligation to seek power and use it for good, the modern knight fights abstract dragons),
  • challenge (welcome adversity, struggles, and suffering, steel yourself for the worst, challenge problems to a duel, seek the widest possible stage for your talents, identify and solve for the biggest problem you can find),
  • meritocracy (create and measure the value you create, strive to be the best),
  • ownership (you are the CEO until told otherwise),
  • collaboration (solving problems together benefits everyone),
  • competition (if you outperform you will be rewarded),
  • glory (do the great work of your life, here and now, the work that you were made for, and that you will be remembered for — seek your aristeia moment),
  • truth (seek the truth, express yourself freely, confront problems head-on, be as transparent as possible, don’t hide the bad and the ugly, stand up for your opinion by engaging in debate, change your mind when you’re wrong), and
  • intensity (work HARD, don’t waste time, the more fully you absorb yourself in your work, the more aggressively you work, the better you work).

Interested? Apply now!

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