Remote First Company
Has mostly a remote team

Customer Service Representative in Dalstrong

Application DeadlineSalary RangeJob Type
July 12th, 2021 From 1,000 US$ - 3,000 US$ per monthFull Time
Location AvailabilitySkillsYears of Experience
Canada 3+
“There are NO Limits” is our motto. We are a fast-paced, high-growth company. We seek people who have the passion and drive to build, create, and take ownership of their roles.

Dalstrong is an international kitchen knife and cookware e-commerce company based in Canada with a team that is 100% remote and distributed around the world.

We sell through many channels including Amazon (globally) and our website in the US, Canada and the UK. The majority of our customers are in the US however, we have increased brand awareness in Canada and Europe, and some presence in Australia and the Middle East. Although this is a remote role, the ideal candidate must live near Toronto Canada. Applicants from other areas will not be considered.

As Daltrong's customer service representative you will learn best practices to ensure we continue to be the best in the class customer service team. We would ideally have this person move up within our team to a management role within a 3 to 6 month time, thus the managerial experience is ideal. You should be technically savvy to help manage and implement our customer service software implementations.

Who You Are (Requirements)

  • Fully fluent native English speaker.
  • Proven experience with Achieving Customer Service Excellence
  • Experience working with Amazon within a customer service capacity
  • Managerial or supervisor experience
  • Hard-working, resourceful, self-motivated, detailed, and responsible
  • Passionate about helping others and the company succeed
  • Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis
  • Knowledgeable in MS Office, Google Sheets, Project Management tools
  • Experience using Freshdesk (or similar) is a plus
  • Willingness to work for a single employer exclusively
  • Capacity to work additional hours if needed

What You’ll Do!

  • You will assist customers with product inquiries/concerns.
  • You will make sure that customers are delighted and satisfied with their customer service interaction.
  • You will turn customers around in case they are dissatisfied with shipping/product delays.

Benefits and Perks

  • Work/life balance. Flexible time-off, holidays, sick days, and a fun remote start-up culture.
  • Free premium culinary products from our company.

Interested? Apply now!

You have until July 12th, 2021 to apply!


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