Senior Customer Support Engineer in Teramind
Job Published on: December 26th, 2019
- Identify opportunities, understand business problems, and translate them into technical solutions
- Provide solution design and configurations best practices to customers. Articulate the advantage of our solution against the competition
- Work independently and in concert with a team to coordinate and execute hands-on PoCs, solution demonstrations, and trade shows
- Be the voice of the customer and own the process of helping us enhance its solution based on the customer’s request.
- Engage and convert a select pool of hi-quality prospects into paying Teramind customers
- Become a Teramind platform, employee productivity and insider threat prevention expert so you can clearly articulate and demonstrate our value proposition, creating excitement and enthusiasm among prospects
- 2+ years of related industry experience working in application / endpoint / network security / similar
- 2+ years technical sales support in a customer-facing role
- Solid understanding of Public Cloud architecture, virtualization, and security
- Good presentation, speaking and demonstration skills
- Excellent work ethic
- Independent and self-motivated
Preferred Additional Skills:
- BS in engineering, computer sciences or equivalent
- Relevant industry certifications – eg. CISSP, CCSP, CCIE, Security+, CEH Hacking, Public Cloud certificate etc
- Hands-on experience with Linux, Windows, Mac
- Hands-on experience with Active Directory
You must be...
- Tenacious, yet professional
- Hyper organized, thriving under pressure
- A strong team player but still a self-starter who thrives in a fast-paced, high-growth startup environment
- Someone who flourishes when given responsibility and a sense of ownership
Interested? Apply now!
Qualified candidates are invited to email their resume to email@example.com
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